GENERAL

The use of the electronic pages and services provided to the visitor/user, from the website https://stepbystepshoes.gr/ owned by "stepbystepshoes" hereinafter "the company", presupposes your unreserved agreement with the following terms of use, which apply to the entire content of that particular website. Therefore, the visitor/user must read these terms carefully before using the website's services and if he does not agree, he must not use the services and its content. The visitor/user is requested to check the content of the terms of use for possible changes. Continuing to use the website https://stepbystepshoes.gr/ even after any changes means the visitor/user's unreserved acceptance of these terms.

GENERAL TERMS

The purpose of our company is the best possible service to our customers. This online store (e-shop) gives you the ability to both our customers and all users of the Internet, to be contacted directly for the products that our company offers, as well as to carry out their purchases electronically.

INTELLECTUAL PROPERTY

Copyright and trademark

The whole design of the web pages of the website, text, graphics, the selection and arrangements thereof, are the intellectual property of our company and are protected by the relevant provisions of Greek law, european law and international conventions. All rights reserved, any text or picture, or name, is registered and used in this online store, with permission of their respective owners.

PRIVACY

You can see how we use your information in our Privacy Statement (Privacy Policy). The use of the electronic pages and services provided to the visitor/user by the website https://stepbystepshoes.gr/ presupposes their unreserved agreement with the conditions stated therein.

PRIVACY

In order to perform any transaction through the e-shop of our company and place orders of the products, you will be asked to provide some personal data of the customer. When you make the order, we will ask for the full name, shipping address of the products, the billing address of the order (if different from shipping address), billing data (in case you chosen payment by invoice), the number of a telephone communication, your email address (e-mail) and in cases where payment is made by credit card, the number, card expiration date and the three digit security code.

THEY CAN BE NOTIFIED OF THE DETAILS OF MY TO THIRD PARTIES/OTHER COMPANIES;

The data processed by the company in compliance with the implementation of the EU Directive on data protection of 1995 (DPD), as well as of the Regulation on general EU data protection (GDPR), effective from 25 May 2018. For more details please refer to the Privacy Statement (privacy Policy) of this website
Credit card information is not stored in the storage media of the company during the transaction.
Our company use the information you provide to us during the online submission of the form, in order to contact you about

1. the delivery of your order at your place
2. to confirm and identify the customer in any case necessary
3. for new or alternative products offered by our company
4. special offers and news of our site

Your inclusion of your personal data, consent means that the data to be used by the company for the reasons set out in the Declaration on the Protection of Personal Data (privacy Policy)

SAFETY

The SSL protocol (Secure Sockets Layer) is now a global internet standard for the certification of websites (websites) to internet users and for the encryption of data between internet users and web servers (web servers). An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, protecting personal information during transmission. In addition, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
In addition, personal security is the password you give when you become a member of the website https://stepbystepshoes.gr/.
To present any of your personal information should first be given the username and password. For this reason, you must keep these items for you don't risk to fall into the hands of a third party. You are also advised to create a password using symbols along with alphanumeric characters.
Finally, let us remind you that the credit card details are not stored in the company's storage media during the transaction. All transactions you carry out through https://stepbystepshoes.gr/ are governed by International and European law, which regulates matters related to electronic commerce as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to distance selling.

MARKETABLE SPECIES – AVAILABILITY – FEATURES

The products available for sale, their characteristics, prices and available stock, can be found at https://stepbystepshoes.gr/ and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.
Our company guarantees the timely inform customers of the availability or not of the product, I don't bear no responsibility for availability.
Our company pays daily, all possible efforts so as to provide all the information required for the respective product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, contact us in cases where the values or any other feature of the product is beyond the usual and logical.
The values shown in the lists next to each
product, the price is inclusive of the applicable VAT. In some regions of Greece, for which the reduced rates of VAT, and since your purchase for an invoice, the prices of the products are lower than indicated by the reduced VAT.
Our company reserves the right to change the prices of the e-shop, without being obliged to inform the general public.

ORDER OF PRODUCTS AND CONSUMER PROTECTION

Orders placed through the online store https://stepbystepshoes.gr/ constitute the conclusion of a distance sales contract, which are governed by the legislative framework of Law 2251/1994 (as it applies today) and the amendments referred to in PD 131/2003 (Official Gazette A' 116/16.05.2003) and Decision 31619 Official Gazette 969/22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, regarding the rights of consumers, amending Directive 93/13/EEC of the Council and Directive 1999/44/EC of the European Parliament and of the Council and repealing Directive 85/577/EEC of the Council and Directive 97/7/EC of the European Parliament and the Council, which was published in the Official Journal of the European Union, with number L 304 of 22.11.2011 as it entered into force from 13/06/2014.
The user has the right to enter into a valid order through our e-shop, as long as it is legally capable person according to the provisions of the Greek Civil Code (if he has completed his eighteenth year of age and not subject to judicial support for the conclusion of a contract of sale). Orders can also be made by legal representatives of legal persons. Our company reserves the right to claim the reimbursement from supervisors or guardians any order made by legally incapacitated persons.

FRUITION ORDER THROUGH E-SHOP

For making order in our online store required:

1. The filling in the special form with the necessary data for the conclusion of the contract of sale.
2. The unconditional acceptance of the terms of the contract of sale and the terms and conditions of use, in particular the collection and, where appropriate, the use of personal data.

On all pages of the online store https://stepbystepshoes.gr/ and next to each product available for purchase, there is the button to add to the shopping cart. Navigate to our online store and add to your cart the products you wish to buy.
To continue shopping, select from the central categories the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products press the "Proceed to checkout" button. In order to be able to order, it is not necessary to be a member of the online store https://stepbystepshoes.gr/, but we would advise you to become a member, as the whole process will be much easier in any future use of our online store. Fill in the form with the username and password you provided during registration and select "LOG IN" in the members area.
If you are not a member press the
to create a new account and fill in the application form for registration of a new member an active e-mail account. The e-mail address must be there is because our communication will be via the e-mail that you indicated when you registered. Even in case you don't join, you will be asked to provide personal information such as billing address and shipping your order, e-mail, telephone, communication, data necessary for the conclusion and completion of the contract between the two parties.

Ordering Process

The order is completed in 5 steps:

1. Identification (Possibility of connection, registration, or continue as guest)
2. Billing and shipping address
3. Mode selection mission
4. Select payment method
5. Registration and confirmation of order

In case there is any problem with your order, we will contact you on the details you have given us.
In case you don't receive an e-mail confirmation of your order or notice to us via phone, it is your obligation to inform us without delay, as well as possible there is a problem with the contact information you have provided. The company assumes no responsibility in the event that you have entered incorrect contact details to communicate with you.

PAYMENT METHODS

The payment methods are mentioned explicitly in the page of checkout.

REFUNDS /CHANGES / CANCELLATIONS

Returns policy

The terms and conditions described in this policy apply to all products purchased in Greece through the online store https://stepbystepshoes.gr/.

Order cancellation

When you place your order through the online store https://stepbystepshoes.gr/, you have the option to cancel your order within the same day that you placed the order.
For any return your product, you can send us your request in writing by e-mail at info@stepbystepshoes.gr. For any information you need, you can contact us through consulting the contact information on our site. The products that you want to return must be in excellent condition, with a closed package. You are responsible for the cost of returning the product unless the product falls in matters of warranty due to manufacturing defect. In case you open the package of the product you need to take care to return it in perfect condition, together with all the parts and accessories of which it is composed.
You agree to take care of the condition of the returned goods from the moment I surrender to you until the moment you turn it over to our shop or to the transport company or courier (courier).
Our company is not responsible for defects or poor quality of products available to customers. All products received from suppliers packed. In case that the delivered products defective products are found, you have the right to return it and replace it with our own shipping.
If not returned within 15 days then the company may not accept any refund or replacement product. In any case, the maximum time limit for return for replacement may not be extended beyond the fifteen (15) calendar days from the date of receipt.
Except for the rights provided in the returns policy, shall be recognised in each and every
case all the rights that apply for consumers from the existing provisions and laws relating to the contract of sale, and any right arising in connection with the warranty terms of the product.

Transfer of returned products

In the event you wish to return goods because of a change of opinion, you are charged with the direct cost of returning the product. The receipt of the returned product can only be carried out by the address that you stated at the outset of the mission, which you have indicated in writing.
You agree to give the company as much as possible for more details on the delivery address of the goods, for example floor, difficulties of access of the carrier/courier, existence of an elevator, narrow stairs, etc., in order to facilitate the process of receipt by the space that will indicate to us. You agree that there is suitable access to the site for receipt of the returned goods.
If the carrier/courier consider that the receipt of the products by the space that would indicate, can cause damage to your property, you will be informed orally and recorded in the form of receipt. You may indicate in the partner transport company/courier to collect the products, despite the hint of this, however, we will not be liable for any damage that may be caused to your property or goods, given that the collection of products will be done with the proper attention and care.
You agree to provide to the partner all the products you wish to return, including all parts and components that make it up. Upon receipt of the returned product by the carrier, you will sign a form of receipt to certify that made the delivery to the carrier. The form of receipt will be given to you by the cooperating courier/courier.
If not you will be able to be himself present at the delivery of the goods from the area, you can assign a representative who will handle this process on your behalf. The representative must be an adult and able to oversee the receipt of your products instead of you.

Return fee value returned products

If you meet the conditions for return, we will refund the amount corresponding to the value of the goods that you return the same way you made the initial transaction, unless you wish otherwise return for which you must notify us in writing.
The reimbursement of the returned products will be carried out as soon as possible. In any case, will be carried out after you inform us in writing of the request to return the product, and we accept return, and if the goods have been delivered to the partner transport company/courier.
Exceptions from the right of withdrawal
The right of withdrawal does not apply to the following cases:

• the supply of goods that are manufactured in accordance with the specifications you have set you as a consumer or clearly personalized (Private Label Products – Private label)
• the supply of goods which are, after delivery, due to their nature, inseparably mixed with other items

DIFFERENCE

• Force majeure: If for reasons of force majeure (eg.x. bad weather conditions, strikes, etc.), it is not possible to deliver the products within the predetermined time, we will inform you by phone, or via e-mail, in order to confirm if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is outside our own fault and will do whatever is humanly possible for your best service.
• In cases where you have registered an online order and upon receipt you find that you are missing something or some of the products from the total order, please contact us in order to arrange all the details required and to send you the products I have received at no extra cost.
• Modification of terms: our company reserves the right to modify or renew the terms and conditions of trade. Assumes the obligation to update the present text for any modification or addition to the terms and conditions.
• In the event of non-receipt of the goods ordered (and if it has passed a long time from the registration of the order), please contact with our company. For better and faster service, I would recommend you mention the special code order has to be sent to the e-mail address you provided when placing your order.

In accordance with Directive 2013/11/EC, which was incorporated into the Greek legislation with the JMD 70330/2015 and the Decision 31619 GAZETTE 969/22.3.2017 (article 8) provides for the possibility of online dispute resolution the procedure for Alternative Dispute Resolution in the whole of the European Union. If the Client has a problem with a purchase made from the Online Store and is resident in the EU can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.